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CAB Payments

Moving money where it’s needed

Our solutions

FX and cross-border payments are often complex and expensive, especially when operating in hard-to-reach markets. CAB Payments uses its strength of network, technology, and expertise to seamlessly move money to, from, and across hard-to-reach markets.

CAB Payments is the publicly-listed parent of Crown Agents Bank. It is a market leader in business-to-business cross-border payments and foreign exchange, specialising in hard-to-reach markets.

  • We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it.

  • Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points.

  • Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

  • We are a UK regulated bank, which makes us the partner of choice for development organisations, financial institutions, fintechs and major market banks

Quote from CEO

Neeraj Kapur, Chief Executive Officer of CAB Payments:

“I strongly believe in the purpose of the Group and its long-term future especially in delivering international aid throughout hard-to-reach markets. Its structural importance in global payments is built on facilitating c.£14 billion of wholesale flows into emerging markets. The success of the business to date has been impressive and I am now looking forward to working with my executive team to ensure CAB Payments takes advantage of the unique growth opportunity ahead of it, executing our strategy and delivering our purpose to parts of the world where it is much needed.”

CAB Payments is led by an experienced management team spanning Payments, FX and Banking

Neeraj Kapur

CEO & Director

David Bee

CCO Financial Markets and Banking

Stuart Houlston

Chief Operating Officer

Clare Davies

Chief Risk Officer

Matthew Talty

Head of Banking

Marcia Jones

Group Head of HR

James Hopkinson

Group Chief Finance Officer

Kirsty Garrett

Global Head of Sales

Claire Gates

Global Head of Payments

John Sam-Kubam

CEO Africa

Corporate Governance: Board of Directors

Ann Cairns

Chair and Independent Non-Executive Director

Neeraj Kapur

CEO & Director

Noel Harwerth

Senior Independent Director

Simon Poole

Non-Executive Director

Jennifer Johnson-Calari

Independent Non-Executive Director

Karen Jordan

Independent Non-Executive Director

Susanne Chishti

Independent Non-Executive Director

Caroline Brown

Independent Non-Executive Director

Henry Obi CBE

Director

Nitin Kaul

Director

An attractive opportunity:

We serve large growth markets

  • Structural shifts from major banks to specialist players
  • Estimated c.$2 trillion core FX and Payments market 
  • Operating in economies with >4% GDP growth

We have a differentiated service proposition

  • Regulated banking platform allows for a wider service provision while reinforcing customer trust and ability to work with larger corporate clients
  • Trade finance and working capital facilitates larger payment flows with attractive economics

We have a diverse and growing B2B client base

  • Trusted by a global ecosystem of B2B Clients, including: EMFIs: local and central banks, IDOs:  international development organisations, MMBs: major market banks and NBFIs: fintechs, corporates and multilateral agencies – to deliver cross-border services

We have leading emerging markets FX infrastructure

  • Differentiated access to liquidity and payments infrastructure in hard-to-reach markets through well-established network
  • Recent partnership with VISA gives access to more than 8.5 billion end points including accounts, digital wallets and cards across more than 190 countries
  • 390 local and regional bank accounts, FX settlement partners and liquidity providers

Strong opportunity for growth and operational leverage

  • Strong revenue growth drivers – new markets, new client types and products
  • Highly scalable and cash generative business model generating operating leverage
  • Capital light income streams combined with banking structure drives high returns on equity

Driving social change in emerging markets

  • One of the first UK banks to be certified by B-Corp
  • Strengthens local economies by facilitating cost-effective transactions for development banks, businesses and charities
  • Provided over £2.7bn in development aid flows in 2024 and approximately £9.0bn in payment flows into low and middle-income countries

EMpower FX

Access to extensive liquidity and competitive real-time pricing across hard-to-reach markets and G10 market currencies.

A market-leading digital platform for day-to-day exposures in FX, with executable prices in 100 currencies across over 550+ currency pairs.

Streams executable pricing in over 550+ currency pairs with instant execution via web applet GUI or FIX API.

Access to over 100 markets with over 100 currencies in seconds.

Access to a dynamic trading solution underpinned by cutting edge technology and data to realise a smooth execution experience.

EMpower Payments

Unlocks more currencies and markets, through a single, API-enabled, connection.

An end-to-end automated payments gateway for cross-border payments to banks and mobile wallets in hard-to-reach markets.

Transacts more than 100 currencies, all from a single platform.

Benefits from reliable, market-leading, deferred settlement services and optimised liquidity underpinned by a unique, differentiated network, and industry-leading technology.

Automates reconciliation with rich, real-time data via API on all accounts and activity.

EMpower Connect

Pays in local currencies efficiently from a single base currency account.

A single account that supports cross-border and FX payment needs across hundreds of currencies.

Access to a global payments network including correspondents in more than 100 markets, all from a single UK regulated bank account.

Enables clients to transact with their suppliers in a chosen local currency while generating new revenue streams.

EMpower Pensions

International pension payroll and enhanced proof of life.

Our pensions expertise allows fund managers to leverage a combination of tech and specialist banking experience for the reliable, holistic delivery of pension payroll.

Adjacent opportunities

The Product, Technology and Commercial teams conduct customer and market research on an ongoing basis to identify adjacent areas of client need which we could seek to address with an expanded product set. Ideation is in train for a number of new products which could be complementary to our core offering:

  • Forward, swaps and derivatives: Additional FX products that will complement our current offering.
  • Receive market capabilities: The ability to collect and repatriate funds in emerging markets – typically contingent on appropriate licencing capability.
  • Additional payment modalities: Settling payments through a wider range of channels – via direct integration with local clearing systems; through expanded mobile connections; through selected Alternative Payment Mechanisms.
  • Digital currency settlement: Using stablecoins and CBDCs to reduce settlement time.
  • Corporate proposition: Expanding beyond our current B2B2X business model to serve global corporates with sophisticated FX and payments needs.

Our clients

We help move money where it’s needed for 540+ active customers.

The group services the FX and payment demands of customers in a wide range of industries globally. From NGOs to fintechs, we help our clients access hard-to-reach markets using our extensive network of local partner banks.

Investor relations

Access up to date shareholder information alongside a range of investor tools:

Investor Tools

Sustainability

ESG and Corporate Governance

Sustainability is embedded within our core values: integrity, collaboration, impact, and client focus. These principles drive our actions as we strive to exceed traditional Environmental, Social, and Governance (ESG) standards. More than managing risks, we aim to report on our performance in the context of broader societal and environmental demands. Transparency and accountability are cornerstones of our governance philosophy, and we are committed to providing meaningful updates that deepen trust with our stakeholders.   

Environmental

  • Met our annual GHG reduction targets since 2019
  • All our tracked and reported GHG emissions data have been externally verified since 2019.

Social

  • We have developed Social Impact Metrics to assess aid flows into financial markets to benefit underserved and hard-to-reach communities
  • Established Social Impact KPIs
  • ESG-driven remuneration for the Executive Team

Governance

  • Dedicated ESG Board Sub-Committee and Working Group
  • B Corp Certified (Certified in 2023)
  • EcoVadis Gold (2022, 2023, 2024)

Communication

  • Stakeholder engagement communicating ESG strategy
  • Newsletter ESG In Action, LinkedIn, Staff survey, KPIs
  • External ESG Statements and Declarations

Sustainability Reports

We are committed to continuous improvement. Read about our progress in our 2024 Sustainability Report.

Read the Report

ESG Strategy

We reviewed our operations against our requirements, material topics and B Corp’s new standard to create relevant strategic topics for the Group. With our strategic aim of “We move money where it’s needed to benefit people and financially underserved regions of the world”, we developed three defined pillars:

Our organisation:

We champion equality and invest in our people so they can be their best selves in work.

Our work:

We connect hard-to-reach markets with the global financial system, create products to support emerging economies and grow commercial value.

Our world:

We understand our impact and are poised to support crisis and critical aid flows

B Corp

 B Corp certification is regarded as a rigorous and comprehensive Environmental, Social, and Governance (ESG) standard. Read more about our certification here.

Net Zero Roadmap

At CAB Payments we are committed to building a strategy to achieve Net Zero in line with the UK Government commitment. We developed the Group’s Net Zero Roadmap complete with emissions reduction targets in line with guidance from the Science Based Target initiative. Our Roadmap lays out a series of actions and strategies to reduce our emissions across our business operations and value chain, including the following areas:   

  • Business Travel
  • Employee Commuting
  • Energy  
  • Procurement

UN Sustainable Development Goals

 CAB Payments is fully committed to contributing to the SDGs, and we have aligned our ESG strategy to support achieving seven of the SDGs (1, 5, 8, 10, 12, 13 and 16).

GRI Report 2024

CAB Payments Holdings plc has reported the information cited in this GRI content index for the period 1 January to 31 December 2024 with reference to the GRI Standards.

GRI Report